Enterprise Information Services, Inc.

Program Operations Manager

US-MD-Suitland
ID
2017-3270
# of Openings
1
Targeted Job Start Date
11/1/2017

Overview

Enterprise Information Services, Inc. (EIS), a progressive IT company, is seeking motivated IT professionals to help us form a talented team in support of the Joint Deployable Intelligence Support Systems (JDISS) Program at the JDISS Joint Program Office (JPO) facility at the Office of Naval Intelligence (ONI) in Suitland, MD.

 

This particular position is the Program Operations Manager, a Key Position. The successful candidate will lead all management aspects of Operations Support, including System Installations, System Maintenance, Service Desk Operations, Field Engineer Support, and Logistics Support for our JDISS Team upon contract award. 

Responsibilities

Responsibilities:

  • Manage all JDISS JPO Operations Support activities, including schedule, cost, quality, technical, and team performance objectives
  • Coordinate O&M support for multiple CONUS and OCONUS locations
  • Manage processes, personnel, and schedules for system installations, operations and maintenance, training, and trouble ticket resolution
  • Ensure systems support for both UNIX/Linux and Windows platforms meets performance objectives
  • Ensure all Service Desk support is completed within Acceptable Quality Levels
  • Implement ITIL-based processes to achieve rapid and effective trouble ticket response and closure rates
  • Ensure accurate Records Management, Procurement, Inventory Control, and Shipping/Receiving in support of all JDISS JPO IT Services
  • Maintain operations schedules and track and report all operations tasking
  • Ensure the development and delivery of on-time, high-quality deliverables
  • Develop and communicate accurate, relevant status reports

Qualifications

Minimum Qualifications:

  • Bachelor of Science degree from a 4-year college in IT or Technology Management and 7 years of direct field support of DoD/IC applications and systems deployed within data centers and enterprise IT environments (or 10 years of same experience without degree)
  • INCOSE CSEP-certified (or equivalent)
  • ITILv3 certified
  • SharePoint under Hopper experience
  • DoD 8140/8570 IAT Level II (GSEC, Security+ CE, SSCP or CCNA-Security)

Desired Skills and Qualifications:

  • Knowledgeable in Windows and UNIX/SA systems administration
  • HDI-certified
  • Proficient with Cybersecurity operations and Information Assurance compliance  

Desired Experience in:

  • IT operations within the JDISS JPO IT environment
  • Experience with Intelligence Community IT support

Required Clearance: TS/SCI   

EIS is an Equal Opportunity Employer/M/F/V/Disabled.

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