Enterprise Information Services, Inc.

GCSS-MC Helpdesk (Norfolk)

US-VA-Norfolk
ID
2017-3324
# of Openings
1
Targeted Job Start Date
10/23/2017

Overview

This position supports the Space and Naval Warfare (SPAWAR) Systems Center Atlantic, Norfolk Office - a full-service provider of information technology services and integrated enterprise solutions.  The organization offers a comprehensive range of information technology products and services – from requirements identification and analysis, systems and production engineering, telecommunications support to architecture design, quality assurance, product testing and advanced networking operations.

 

The SPAWARSYSCEN ATLANTIC, Norfolk Office is responsible for supporting legacy Navy personnel and pay systems and providing support for Program Executive Office – Enterprise Information Systems (PEO-EIS) programs such as Navy Future Pay and Personnel (ACAT I), Navy Single Integrated Personnel System (ACAT I) and New Order Writing (AAP). In addition, the SPAWARSYSCEN ATLANTIC, Norfolk Office now provides support for other activities such as: Commander, Naval Reserve Force; Navy Recruiting Command; Navy Personnel Command; Department of Homeland Security; Business Transformation Office and Veterans’ Administration.

 

Our contract covers Customer Support Center, Systems Administration and Network Security support for programs and projects managed or supported at the SPAWARSYSCEN ATLANTIC, Norfolk Office facility.  The contract covers functions such as such as: Help Desk support, Telephony, Computer Operations support, Systems Administration support, Information Security and Administration, and Network Security functions.

Responsibilities

  • Provide technical assistance to end users
  • Respond to telephone calls, emails and various request for technical support.
  • Strong communication skills with focus on customer service
  • Must be able to work in a Microsoft Windows environment.

Qualifications

Desired skills/qualifications:

  • Must have functional knowledge or hands-on experience with DoD MILSTRIP supply transactions.
  • Possess the ability to conduct qualitative and quantitative analysis with respect to GCSS logistic processes.
  • Technical discipline and 4 years of Marine Corps experience, in the Retail Supply (SMU/Reparable Issue Point/RIP) and Organizational Supply/Maintenance Management or Material Readiness.
  • Must be self-motivated and take ownership of tasks assigned.
  • Secret clearance required
  • Night shift:  11:00pm - 7am Monday through Sunday
  • Non-Standard work schedule, including weekends and holidays

 

EIS is an Equal Opportunity Employer/M/F/V/Disabled.

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