Enterprise Information Services, Inc.

Help Desk Specialist 3

US-DC
ID
2017-3343
# of Openings
1
Targeted Job Start Date
11/6/2017

Overview

The Bureau of Labor Statistics (BLS) of the U.S. Department of Labor is the principal Federal agency responsible for measuring labor market activity, working conditions, and price changes in the economy. Their mission is to collect, analyze, and disseminate essential economic information to support public and private decision–making. As an independent statistical agency, BLS serves its diverse user communities by providing products and services that are objective, timely, accurate, and relevant.

  

Enterprise Information Services, Inc. (EIS) in partnership with our prime contractor, Trowbridge & Trowbridge will be providing the full spectrum of Information Technology services to support the BLS mission. Our contract includes helpdesk, end-user services, systems administration, network administration, systems engineering, storage management and IT security.

Responsibilities

  • Assists with implementing new commercial software and performs mid-level support tasks.
  • Troubleshoots, diagnoses, and resolves PC software/configuration problems with minimal guidance on complex issues.
  • Installs, tests, and configures software and/or monitors system/server performance, if required.
  • Assists in evaluating and/or installing information center diagnostic tools, if required.
  • Responsible for account management such as: resetting passwords, unlocking accounts, modifying user groups, creating accounts, and troubleshooting.

Qualifications

  • Work Schedule: 7AM-3:30PM Monday - Friday
  • Must be able to pass a background check and gain a public trust clearance.
  • Three (3) years' experience in customer/user service, in providing technical and end-user support for commercial PC operating systems and COTS and/or custom applications software in person and over the phone.
  • Two (2) years' experience working with Microsoft Windows client or server operating systems in a network environment.
  • Must have working experience with Windows 7 in a Network environment with remote users.
  • Two (2) years' experience in network operations and support.
  • Two (2) years' experience in diagnosing and resolving PC, server, and printer problems.
  • One (1) year experience configuring and installing network switches.
  • One (1) year experience monitoring system/server operation/performance if required.
  • Experience using remote access/diagnostics software such as Microsoft SMS/SCCM.

 EIS is an Equal Opportunity Employer/M/F/V/Disabled.

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