EIS is seeking a BMC Remedy/ITSM Senior Analyst/SME to work onsite in New Orleans, LA. The BMC Remedy/ITSM Senior Analyst/SME will work with BMC professionals to modify system architecture in support of a rapidly expanding ITSM environment, implement proven ITSM performance tuning activities and validate and document ITSM processes & procedures.
The ideal candidate will serve as a subject-matter expert (SME) on all aspects of BMC Remedy ITSM modules and processes interdependencies across all ITSM and its effect on the legacy Remedy system. This developer will contribute to the development, creation, and distribution of key performance indicators for defined ITSM process areas. They will be responsible for ensuring adequate education and training materials exist for ITSM processes and are published and communicated appropriately, and ensures the knowledge base is continually updated as required.
EIS is an Equal Opportunity Employer/M/F/V/Disabled.