Enterprise Information Services, Inc.

Help Desk Task Lead - Tier 1

Job Location US-TX-San Antonio
# of Openings
Targeted Job Start Date


EIS is actively seeking a full-time Tier 1, Help Desk Task Lead to be located at Fort Sam Houston, San Antonio TX. This role will support the purpose and mission for US Army North through Help Desk, Network Engineering, Network Operations, Network Security Engineering, and Information Assurance. The Help Desk Lead will provide technical direction and engineering knowledge for the IT Help Desk.


  • Provide task leadership for the Tier 1 Help Desk including technical leadership, interfacing with the contract PM and Government counterparts, and scheduling of Help Desk staff
  • Supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations
  • Perform system-level configuration including determination of hardware, OS, and other platform specifications
  • Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
  • Monitor and respond to hardware, software, and network problems. Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations
  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools


  • Secret security clearance, US citizenship
  • Bachelors Degree in IT related field, Experience may be substituted for degree requirements
  • IAT Level II certification / CompTIA Security + (or equivalent)
  • 6+ years of supervisory experience
  • 10+ years of IT customer support
  • Knowledge of computer systems administration and be able to use Microsoft Operating Systems, Microsoft Office, Microsoft SharePoint, .NET, MS SQL Server, and MS active Directory Administration
  • Hours fall within the 6AM -9PM window


EIS is an Equal Opportunity Employer/M/F/V/Disabled.


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