The Bureau of Labor Statistics (BLS) of the U.S. Department of Labor is the principal Federal agency responsible for measuring labor market activity, working conditions, and price changes in the economy. Their mission is to collect, analyze, and disseminate essential economic information to support public and private decision–making. As an independent statistical agency, BLS serves its diverse user communities by providing products and services that are objective, timely, accurate, and relevant.
Enterprise Information Services, Inc. (EIS) in partnership with our prime contractor, Trowbridge & Trowbridge will be providing the full spectrum of Information Technology services to support the BLS mission. Our contract includes helpdesk, end-user services, systems administration, network administration, systems engineering, storage management and IT security.
The Help Desk Specialist Department provides all aspects of end-user and workstation support. This primarily includes workstation and printer installation and repair, configuration and support for operating systems, off-the-shelf software, custom application software, minor network cabling required for workstation installation, troubleshooting of workstation application problems, connectivity and performance, as well as user account management. This group is also used for the monitoring of system and server performance through defined tools and procedures and for generally less advanced server administration tasks, such as tape backups and patch installations.
One (1) year experience in customer/user service, either in person, over the phone, or both
One (1) year experience with Microsoft Windows client or server operating systems
One (1) year experience with commercial office automation software
One (1) year experience in diagnosing and resolving PC and printer problems.
Knowledge of client systems in a network environment, including the basic operation of network switches and cabling
Full-time Hourly: $18.92 + benefits
EIS is an Equal Opportunity Employer/M/F/V/Disabled.