Support the MyNavy Career Center (MNCC) Contact Center that provides contact center support for sailors, recruits, Navy families, reservists, retirees, veterans, and the general public. The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services are focused on resolving inquiries, transactions, and requests relating to the complex nature of Human Resources (HR)-related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full hire-to-retire lifecycle for the Navy. Work will be performed in Millington, TN.
The Training Manager is responsible for developing, implementing, and overseeing new hire, employee life-cycle, and refresher training. He/she is responsible for the professional development, scheduling, and ongoing updating, improvement, and facilitation of regular informational and educational sessions of customer service staff via in-person and online (webinar, video conference, etc.) training sessions/seminars. This key role leads the communication and reinforcement of required knowledge, behaviors, and service excellence through training, contact monitoring, and coaching/feedback. He/she will be responsible for identifying opportunities to improve training and performance.
Clearance and Certifications
Experience and Skills
EIS is an Equal Opportunity Employer/M/F/V/Disabled.