Support the MyNavy Career Center (MNCC) Contact Center that provides contact center support for sailors, recruits, Navy families, reservists, retirees, veterans, and the general public. The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services are focused on resolving inquiries, transactions, and requests relating to the complex nature of Human Resources (HR)-related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full hire-to-retire lifecycle for the Navy. Work will be performed in Millington, TN.
The Customer Service Manager oversees and manages the day-to-day operations of the Contact Center. The manager will supervise all assigned staff and be responsible for recruiting and performance management. He/she will lead and perform the daily activities of the assigned functional team members. The Manager will have daily operational support of the Customer Service Supervisors to ensure contractual performance and quality metrics are met. He/she will be responsible for the productivity, quality, and timeliness of all work completed within the assigned Contact Center team.
Clearance and Certifications
Experience and Skills
EIS is an Equal Opportunity Employer/M/F/V/Disabled.