Support the MyNavy Career Center (MNCC) Contact Center that provides contact center support for sailors, recruits, Navy families, reservists, retirees, veterans, and the general public. The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services are focused on resolving inquiries, transactions, and requests relating to the complex nature of Human Resources (HR)-related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and demobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full hire-to-retire lifecycle for the Navy. Work will be performed in Millington, TN.
The Program Manager will provide overall support and direction for the MNCC Contact Center contracted labor force including planning, organizing, directing, coordinating, and controlling the activities of the program in support of Government goals to obtain optimum efficiency and economy of operations. The Program Manager leads project planning, scheduling, monitoring, and reporting activities to achieve requirements. The position will ensure all contract obligations are met on schedule and perform all contract functions in accordance with the approved Program Management Plan, while working with multiple Government managers.
Clearance and Certifications
Experience and Skills
EIS is an Equal Opportunity Employer/M/F/V/Disabled.