Support the MyNavy Career Center (MNCC) Contact Center that provides contact center support for sailors, recruits, Navy families, reservists, retirees, veterans, and the general public. The Contact Center provides confidence in our customers that the Navy delivers quality customer service.
Support services are focused on resolving inquiries, transactions, and requests relating to the complex nature of Human Resources (HR)-related topics across the broad spectrum of payroll, employment verification, benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations, extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator services, career management, and selection boards which represent the full hire-to-retire lifecycle for the Navy. Work will be performed in Millington, TN.
The Knowledge Management (KM) Manager will provide overall support and direction of KM as a foundational component to high quality contact center operations. He/she maintains the foundational knowledge base which resides in the current CRM tool and will migrate to any future tool. He/she ensures the use of KM to establish a single source of truth on services to assist customers, reduce the burden on subject matter experts, and help CSRs deliver excellent customer service consistently.
Clearance and Certifications
Experience and Skills
EIS is an Equal Opportunity Employer/M/F/V/Disabled.