Enterprise Information Services, Inc.

  • Technical Support Office Services - C4IT

    Job Location AF
    ID
    2018-3771
    # of Openings
    2
    Targeted Job Start Date
    2/11/2019
  • Overview

    Enterprise Information Services, Inc. (EIS), as the Managing Member of RS3JV, LLC, is seeking a highly motivated Technical Support Office Services for our C4 IT program in Afghanistan. 

    Responsibilities

    • Provide information technology related customer support/service.
    • Assist users in initial setup and account creation.
    • Troubleshoot workstations, printers, audio/visual equipment, server connections, and other auxiliary devices.
    • Install software across three domains and process and track related Remedy tickets (or follow-on network trouble ticket systems).
    • Troubleshoot and resolve user trouble tickets with local Direct Signal Support Teams (DSST) and signal units.
    • Develop and maintain standard operating procedures for all help desks across the CJOA.
    • Coordinate network support issues with Information Management Officers (IMO) and provide assistance in troubleshooting unit member network issues.

    Qualifications

    Required Skills:

    • Minimum of five (5) years of experience in a helpdesk or information technology customer support role, elevated network, hardware, and software troubleshooting

    Desired Skills:

    • Have the ability to respond to changes in a fluid environment.
    • Basic knowledge of LAN/WAN and operating system principles for installation, configuration and troubleshooting.
    • Candidate shall have the ability to provide desktop support, installation, configuration and technical supporting across multiple classified and unclassified platforms.
    • Proficient in Microsoft Office applications (e.g., Word, PowerPoint, Excel, Access, and Outlook) 

     Education: 

    • Information Technology related Bachelor’s degree desired (MIS, Computer Systems, etc.).

     Certifications: 

    • Candidate shall meet IAT level II compliance per DOD 8570.

     Clearance: Secret

     

    EIS is an Equal Opportunity Employer/M/F/V/Disabled.

     

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