- Active Top Secret Clearance
- Work effectively with little instruction on day-to-day tasks and general instructions on new projects or assignments.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Must be able to work autonomously as well as being a team player
Experience with the following software tools:
- ITSM- (ticket writing and tracking) Ability to select the proper template based on customer requirements. Collaborate with the team to create new templates as needed.
- ELIAAS- ability to obtain an Electronic Learning Integrated Authentication and Authorization System (ELIAAS) account by submitting a SAAR request to our Tier 2 Administrators to access users profiles and course activities for troubleshooting guidelines.
EIS is an Equal Opportunity Employer/M/F/V/Disabled.