Bonneville Power Administration (BPA) is a federal agency headquartered in Portland, OR, that markets wholesale electricity and transmission to the Pacific Northwest’s public and private utilities as well as to some large industries. BPA provides about half the electricity used in the Northwest and operates over three-fourths of the region’s high-voltage transmission. BPA’s service territory covers all of Washington, Oregon and Idaho, and western Montana, as well as small contiguous portions of California, Nevada, Utah, Wyoming, and eastern Montana. BPA’s wholesale customers include public utilities, public utility districts, municipal districts, public cooperatives, some investor-owned utilities, and a few large industries such as aluminum companies. BPA is seeking to transform their IT services to improve value to the business, provide a more efficient operation, and a better customer service experience for our clients at a reasonable cost. Phase one will be to transform our IT Helpdesk and Desktop Support Services utilizing the ITSM framework that is ISO 20000 compliant.
IT Help Desk Support Tech will perform tasks on networks, systems, applications and data on a daily basis to ensure systems and data are available to BPA as required and are not compromised. This includes but is not limited to operating and managing a Help Desk that serves as the central point of contact between IT users and IT service providers on a day-to-day basis. IT Help Desk Support Tech shall field, resolve and report on all calls or emails within its purview for support 0600-1830 ensuring each customer receives the same excellent professional treatment and experience.
EIS is an Equal Opportunity Employer/M/F/V/Disabled.