Enterprise Information Services, Inc.

SAP Business Objects Specialist(REMOTE)

Job Location US-LA-New Orleans
ID
2020-4309
# of Openings
1
Targeted Job Start Date
6/15/2020

Overview

EIS is seeking an SAP Business Objects Specialist with a working knowledge of BMC Remedy to support the Navy Enterprise Service Desk, NESD, Naval Information Warfare Centers – Atlantic, NAVWAR in New Orleans, LA. (formerly SPAWAR-Atlantic).

 

The SAP Business Objects 4.2 SME will work with BMC and SAP professionals to modify system reporting in support of a rapidly expanding ITSM environment, validate and document processes & procedures. Serve as a subject-matter expert (SME) on all aspects of SAP Business Objects 4.2 reporting and a working knowledge of BMC Analytics. This SME will contribute to the development, creation, and distribution of key performance indicators for defined ITSM process areas. Responsible for ensuring adequate education and training materials exist for all reporting processes and are published and communicated appropriately. Ensures the knowledge base is continually updated as required.

 

Responsibilities

  • REMOTE POSITON
  • Operate in a team environment
  • Administer Analytics tools (SAP Business Objects 4.x)
  • Create training materials
  • Conduct application testing, User Acceptance Testing (UAT)
  • Support upgrading of software packages
  • Support integration of BusinessObjects 4.x platform with BMC Remedy ITSM
  • Analyze and modify Web Application files as necessary for environment
  • Perform requirement gathering and documentation for report creation
  • Change control management of changes to existing reports
  • Interface with internal users and stakeholders regarding analytical deliverables
  • Write procedural documentation
  • Perform peer training
  • Use extensive and comprehensive datasets to analyze service desk data
  • Resolve Incidents related to Analytics Reports and ITSM reports
  • Develop new reports based on requirements
  • Perform application upgrades, including installing up to date patches and service packs to maintain the system to supported versions
  • Apply patches and updates to ensure applications are properly secured and up to date; ability to provide recommendations for version upgrades and major revisions
  • Monitor operations and system performance of the ITSM Remedy Application and all Reporting servers
  • Work with network, server, and database support groups to troubleshoot difficult or complex production outages, slowdowns or bottlenecks
  • Maintain all environments: DEV, TEST and Production running efficiently
  • Follow formal migration and Change Management processes.
  • Maintain BusinessObjects 4.x platform in a windows environment
  • Perform all customer requested canned and custom reporting functions
  • Execution of collateral tasks (data preparation, SQL programming, deployment, etc.)
  • Consulting with an enterprise-wide utilization of SAP business objects.
  • Create training materials
  • Conduct training for customer support.

 

Qualifications

  • US Citizen with active Secret Security Clearance
  • CompTIA Security+ CE is required.
  • Bachelor’s degree in Computer Science/Software Engineering or equivalent experience totaling 5+ years overall SAP Business Objects experience
  • Relevant certification is a plus
  • 5+ years of experience with SAP Business Objects and knowledge of its interaction with BMC Analytics
  • Working knowledge of BMC ITSM Suite
  • Experience with Oracle/SQL Database
  • Solid working knowledge of Microsoft Windows Server
  • Certified ITIL V3 ® is a plus

 

EIS is an Equal Opportunity Employer/M/F/V/Disabled.

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