Enterprise Information Services, LLC (EIS), a Cognosante company, is seeking a highly motivated Service Desk Analyst to support the MARC2 Service Desk for Naval Information Warfare Centers (NIWC) in Norfolk, VA. This position supports Maritime C2 (MARC2) applications with the goal of first contact resolution.
Provide Tier 1 support in a service desk environment in support of Navy Global Command and Control Systems (GCCS) and Maritime C2 (MARC2) Applications with the goal of first contact resolution. Field email requests and web-submissions, collecting and documenting incidents and service requests with pertinent data, as well as escalating tickets to appropriate groups when necessary. Log and prioritize calls into the call management system in accordance with Service Level Agreements.
EIS is an Equal Opportunity Employer/M/F/V/Disabled.